General Parental Complaints

Under Section 29 of the Education Act 2002, governing bodies of all maintained schools and nursery schools in England are required to have in place a procedure to deal with complaints relating to the school. The law also requires the complaint procedure to be publicised.

Initially parents should take their complaint to the Headteacher who should try to deal with it informally.

If the parents are not satisfied that the concern has been dealt with appropriately then they should make their complaint in writing to the Chair of Governors. A Governors’ Complaints Panel will then be set up to hear the parents’ formal complaint.

For further details please see the publications below:

 

'Complaints Against Schools - Information and Advice for Parents / Carers' Leaflet		114kB
Complaints - general statement		27kB
'Advice for Governing Bodies - Complaints Against Schools:  General Principals and Procedural Guidance'		167kB
Department for Education, Complaints Procedure Toolkit - Updated December 2011

Example School Complaint Policies:

Charfield Primary School		639kB
Christ Church Junior School		68kB

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